[vc_row et_uniqid=”et_custom_uniqid_5ebc30081d146″ css=”.vc_custom_1589391410432{margin-top: 50px !important;margin-bottom: 50px !important;}” _et_uniqid=”et_custom_uniqid_new_5ebc302cdfffb”][vc_column][vc_custom_heading text=”KLARNA PAYMENT FAQ’S” font_container=”tag:h1|text_align:center”][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” et_uniqid=”et_custom_uniqid_5ebc2fd37c7c8″ _et_uniqid=”et_custom_uniqid_new_5ebc2fd3a759c”][vc_column][vc_single_image image=”5531″ img_size=”full” alignment=”right”][/vc_column][/vc_row][vc_row et_uniqid=”et_custom_uniqid_5ebc3063ebd0b” css=”.vc_custom_1589391465649{margin-top: 50px !important;margin-bottom: 50px !important;}” _et_uniqid=”et_custom_uniqid_new_5ebc30642d676″][vc_column][vc_column_text]
What is klarna?
Klarna is a service that gives you the ability to make a purchase today, but pay in up to 30 days time.
How do you use klarna?
Just shop on the site as you normally would. At checkout simply select Klarna as your payment method and you will be directed to the Klarna website. If it’s your first time using Klarna you will be required to register and provide payment details. If you’ve used the service before, just log in to your Klarna account and then complete your order – it’s that easy!
When will my items be delivered?
Orders placed via Klarna work exactly the same as any other order placed on our site. (that’s free UK delivery over £20, plus same day dispatch on orders placed before 4pm).[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” et_uniqid=”et_custom_uniqid_5ebc3071aeabf” css=”.vc_custom_1589394299070{margin-top: 50px !important;margin-bottom: 15% !important;padding-top: 5% !important;padding-bottom: 5% !important;padding-left: 35% !important;background-color: #f2f2f2 !important;}” _et_uniqid=”et_custom_uniqid_new_5ebc3b797fff2″][vc_column][vc_custom_heading text=”BUY NOW, PAY LATER” font_container=”tag:h2|font_size:44px|text_align:left|color:%23ffbad3″][vc_custom_heading text=”WITH KLARNA” font_container=”tag:h2|font_size:44px|text_align:left”][/vc_column][/vc_row][vc_row et_uniqid=”et_custom_uniqid_5ebc307cc1668″ _et_uniqid=”et_custom_uniqid_new_5ebc362d84a6e”][vc_column width=”1/3″ et_uniqid=”et_custom_uniqid_5ebc2b23ccf1f” _et_uniqid=”et_custom_uniqid_new_5ebc6c0a631e4″ z_index=”10″ offset=”vc_hidden-sm vc_hidden-xs”][vc_single_image image=”5532″ img_size=”full”][/vc_column][vc_column width=”2/3″ et_uniqid=”et_custom_uniqid_5ebc2b0879873″ _et_uniqid=”et_custom_uniqid_new_5ebc6c23d6422″ css=”.vc_custom_1589406775346{margin-top: 10% !important;margin-left: -25% !important;padding-top: 50px !important;padding-right: 15% !important;padding-bottom: 25px !important;padding-left: 25% !important;background-color: #f2f2f2 !important;border-radius: 5px !important;}” z_index=”2″ offset=”vc_col-sm-offset-0″][vc_column_text]
Pay up to 30 days later!
Klarna’s buy now, pay later option allows you to make a purchase and pay for it 30 days later, No interest, no fees and no late payment fees.[/vc_column_text][/vc_column][vc_column][/vc_column][/vc_row][vc_row][vc_column width=”2/3″ et_uniqid=”et_custom_uniqid_5ebc2b0879873″ _et_uniqid=”et_custom_uniqid_new_5ebc6c41f0186″ css=”.vc_custom_1589406789255{margin-top: 5% !important;margin-left: 25% !important;padding-top: 50px !important;padding-right: 25% !important;padding-bottom: 25px !important;padding-left: 15% !important;background-color: #f2f2f2 !important;border-radius: 5px !important;}” offset=”vc_col-sm-offset-0″][vc_column_text]
Sit back & relax!
Via their app, Klarna will notify you when payment is due. Make payments, even snooze a transaction for 10 days, all in the Klarna app.[/vc_column_text][/vc_column][vc_column width=”1/3″ et_uniqid=”et_custom_uniqid_5ebc2b23ccf1f” _et_uniqid=”et_custom_uniqid_new_5ebc6b8765907″ offset=”vc_hidden-sm vc_hidden-xs”][vc_single_image image=”5533″ img_size=”full”][/vc_column][/vc_row][vc_row et_uniqid=”et_custom_uniqid_5ebc3095c73d3″ css=”.vc_custom_1589391510621{margin-top: 50px !important;margin-bottom: 50px !important;}” _et_uniqid=”et_custom_uniqid_new_5ebc3095edf55″][vc_column][vc_toggle title=”Who are Klarna?” css=”.vc_custom_1589394308820{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments[/vc_toggle][vc_toggle title=”How does Pay later in 30 days work?” css=”.vc_custom_1589394315837{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]Once your order is confirmed, you’ll receive an email with payment instructions within two days from Klarna. You’ll then have 30 days to pay for your order. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in the Klarna app or by logging into www.klarna.com/uk.[/vc_toggle][vc_toggle title=”Am I eligible for Pay later in 30 days?” css=”.vc_custom_1589394322724{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating[/vc_toggle][vc_toggle title=”How can I increase my chances of being accepted for Pay later in 30 days?” css=”.vc_custom_1589394329131{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.[/vc_toggle][vc_toggle title=”Will a credit search take place against me?” css=”.vc_custom_1589394338351{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Vape Superstore run credit searches against you that could impact your credit rating.[/vc_toggle][vc_toggle title=”Why have I not been offered Pay later in 30 days?” css=”.vc_custom_1589394346460{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.[/vc_toggle][vc_toggle title=”What are my payment options with Klarna?” css=”.vc_custom_1589394353854{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.[/vc_toggle][vc_toggle title=”What happens if I cancel or return my order?” css=”.vc_custom_1589394363198{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]As soon as your order has been accepted for your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.[/vc_toggle][vc_toggle title=”What happens if I don’t pay for my order?” css=”.vc_custom_1589394370256{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]Payment is due 30 days after the item is shipped. To help you pay on time, we’ll alert you two days before payment is due – you’ll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.[/vc_toggle][vc_toggle title=”I have been asked to go to the Klarna site. Is this correct?” css=”.vc_custom_1589394378324{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app[/vc_toggle][vc_toggle title=”What do I need to provide when I make a purchase?” css=”.vc_custom_1589394385676{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It’s very important that you give us the correct details, as otherwise you will not receive the payment information.[/vc_toggle][vc_toggle title=”Is my payment information safe?” css=”.vc_custom_1589394394105{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]Payment information is processed securely by Klarna. No card details are transferred to or held by Vape Superstore. All transactions take place via connections secured with the latest industry standard security protocols.[/vc_toggle][vc_toggle title=”Can I pay before the due date?” css=”.vc_custom_1589394403606{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.[/vc_toggle][vc_toggle title=”Have you received my payment?” css=”.vc_custom_1589394411276{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]If you pay by card, Vape Superstore will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.[/vc_toggle][vc_toggle title=”What happens to my statement, when I’ve returned the goods?” css=”.vc_custom_1589394418757{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]Once your item has been received for the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you’ve made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.[/vc_toggle][vc_toggle title=”I’ve received a statement, but I’ve not yet received my goods.” css=”.vc_custom_1589394428626{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please contact the supplier to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.[/vc_toggle][vc_toggle title=”I have cancelled my order. How long will it take until I receive my refund?” css=”.vc_custom_1589394436490{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.[/vc_toggle][vc_toggle title=”I have asked for a refund. How will I be refunded?” css=”.vc_custom_1589394444705{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely[/vc_toggle][vc_toggle title=”I haven’t received an email with my statement/payment information.” css=”.vc_custom_1589394452312{margin-bottom: 10px !important;background-color: #f2f2f2 !important;}”]If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.[/vc_toggle][vc_toggle title=”I still have questions regarding payment, how can I get in touch?” css=”.vc_custom_1589394460719{background-color: #f2f2f2 !important;}”]Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.[/vc_toggle][/vc_column][/vc_row][vc_row et_uniqid=”et_custom_uniqid_5ebc30b3095e6″ css=”.vc_custom_1589392241319{margin-bottom: 50px !important;padding-left: 45% !important;}” _et_uniqid=”et_custom_uniqid_new_5ebc3365c0860″][vc_column][et_fancy_button btn_size=”big” link=”url:https%3A%2F%2Fmycbds.co.uk%2Fshop%2F|title:Shop%20Now||”][/et_fancy_button][/vc_column][/vc_row]
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